Returns – JOAH BROWN®

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Returns

Return Policy

If you are not happy with your purchase for any reason, you can return items for store credit or exchange within 30 days of delivery, or for a refund to the original form of payment (excluding original shipping charges) within 14 days. Items must be unworn, unwashed, have the original manufacturer tag attached, and be free of any stains (like deodorant or makeup), odor, fragrance, scuffs, tears, or snags. Any returned items must be in “sellable condition.” All items marked as final sale cannot be returned or exchanged.

All accessories are final sale and are not eligible for return or exchange.

Swimwear must be returned with all tags & the hygienic liner attached. Please try on garments over underwear.

Please see the “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, an $8 return shipping fee will be deducted . We offer free return shipping for store credit or exchange returns. You may choose to return using your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit.

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We do not currently offer return labels for international customers.

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We are unable to refund original shipping charges.

Sale Items

All items purchased at a discounted rate are final sale. No returns or exchanges are accepted. ‎

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*Excluding orders purchased with the Welcome Promotion code.

Return Process

[LAUNCH RETURN PORTAL](/content/apps/returns "https://www.joahbrown.com/apps/returns"/index.html)

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If you have any issues with the above portal, please contact us.

Processing

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.

Order Issues

Experiencing any issues with your order, such as damaged or defective items, or missing items, please submit a claim through our portal here within 2 days of delivery.

Exchanges

We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style.

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Please note that exchanges are not guaranteed, as items are not held or reserved. We recommend sending your return back as soon as possible, as the desired size may sell out in the meantime.

Damaged Returns

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.